Last updated: March 2026
Lada is a Saudi digital platform acting as a technical intermediary connecting clients with women's beauty service providers in Saudi Arabia. Lada does not provide beauty services itself; it facilitates booking and coordination between the two parties. These terms apply to your use of the "Lada" app, the "Lada Pro" app, and our web portals, and by using the service you agree to them.
You must be an adult (18 or older) and legally eligible to use the service. You agree to provide accurate information and keep it updated, and you are responsible for the confidentiality of your login and for all activity under your account. Each user may hold one account, and you may not impersonate anyone.
Lada provides a platform to book and electronically confirm beauty service appointments. Delivering the service and its quality are the provider's full responsibility.
A booking is confirmed via electronic payment in the app. The booking confirmation fee (10 SAR) is non-refundable. The remaining service amount is paid directly to the provider at the salon.
The confirmation fee is processed through a payment gateway licensed by the Saudi Central Bank. The remaining service price is paid directly to the provider at the salon. Lada does not handle or transfer service amounts on behalf of the provider.
The app does not allow the client to cancel a booking after confirmation. The confirmation fee (10 SAR) is non-refundable in all cases, except when the salon cancels the booking or a technical error occurs on the platform, in which case it is refunded.
Any change to an appointment is made through in-app chat only, and the provider handles cancellation and rescheduling.
The app includes user-generated content (chat, reviews, and photos). There is zero tolerance for objectionable content or abusive behavior. You may not post or send unlawful, threatening, harassing, abusive, impersonating, indecent, or rights-infringing content. You can report any violating content or user from within the app, and we commit to reviewing reports, removing violating content, and suspending abusive users within 24 hours.
Reviews must reflect a genuine experience. Lada may review or remove any content that violates these terms. By sharing any content (photos, reviews, or messages) you grant Lada a non-exclusive license to display it within the service for its operation, and you confirm you have the right to share it.
Lada is a technical intermediary only and is not responsible for service quality, delays, or any dispute between client and provider; the actual service contract is directly between them. The platform is provided "as is" without warranties, and to the maximum extent permitted by law Lada is not liable for any indirect damages arising from use of the service.
The provider agrees to communicate with clients within the app only, to provide accurate information and documents, and to deliver the agreed service quality. Repeated cancellations warrant account review. The provider receives service payments directly from clients at the salon.
Lada may suspend or terminate any account that violates these terms or misuses the service, with or without prior notice depending on the severity of the violation. You may also delete your account at any time from within the app.
All rights to the Lada app, its name, logo, design, and content are owned by Lada, and may not be copied or used without written permission.
The Lada app is exclusively for women, and all parties abide by this principle.
By registering or booking with Lada, you agree to receive operational messages related to your account and bookings — appointment confirmations, reminders, and important updates — via in-app notifications, SMS, and WhatsApp. These are service messages, not marketing, and you can adjust notification preferences from your device settings.
These terms are governed by the laws of Saudi Arabia, and any dispute is resolved accordingly. The terms may be updated from time to time with notice of material changes; continued use after an update means you accept it. For any inquiry: support@ladaksa.com. Last updated: August 2026.